Simple, fast returns.
We accept returns up to 30 days from delivery (60 days for Christmas orders). Follow the steps below. It only takes a minute and you’ll receive a label link by email.
- Store credit returns: we refund your shipping label cost
- Refund returns: you pay shipping
- Australian Consumer Law compliant
- Label emailed directly to you
1
Login to your account
Go to account.bigmensclothing.com.au and sign in with the email used at checkout.
2
Open your order & tap “Return Request”
Choose the order you’re returning and select Return Request.
3
Select the items
If your order has multiple items, tick the ones you’re sending back.
4
Request Return & check your email
You’ll receive shipping instructions and a return label. Once we receive your item(s), we’ll process your refund.
Store Credit – FREE
Choose Return for Credit we refund your shipping label cost.
Refund – You pay shipping
Choose Return for Refund and purchase the label.
No exchanges
Need a different size? Return for credit and place a new order.
Returns Policy (At a Glance)
Eligibility & Timeframes
- Return within 30 days of receiving your order (extended to 60 days over Christmas).
- Items must be unworn, with original tags and in original packaging.
- Items marked Final Sale or Non-Returnable (e.g., underwear, clearance) aren’t eligible, unless faulty.
Postage & Label Options
- Store Credit: we refund your shipping label cost.
- Refund: customer pays return shipping.
- Use the Australia Post label we provide..
Responsibility & Processing
- Items are your responsibility until received by us; pack securely and retain tracking numbers.
- Refunds are processed after inspection. Refunds can take up to 7-10 days to appear back in your account and are issued to the original payment method.
- You’ll receive a confirmation email once your refund has been processed.
